Frequently Asked Questions (FAQ)
How can I speak with someone about what to expect before camp starts?
You can always contact our camp office, 408.357.7416 or firstname.lastname@example.org, to speak with our knowledgeable camp staff. For preschool campers (Pashoshim, Katan, and Kitat Ha’ashara) you may contact the preschool camp office directly at 408.357.7417 or email@example.com.
Please feel free to call or email to set up a tour! All camp families will also receive a packet of camp information via email before camp starts.
How much supervision will Camp Shalom provide for my camper?
Our staff are put through an intensive, one-week, professional training before they begin working at camp. In addition, all staff are CPR and First Aid Certified and have been fingerprinted and have passed a background check/ LiveScan. Our staff ratios are in accordance with American Camping Association guidelines.
What should my child bring/wear to camp?
This will all be included in our parent packet sent out prior to camp, and also in email blasts leading up to camp. The basics include lunch, small snack, water bottle, sunscreen, swim suit and towel. Camp Shalom provides snack for preschool campers. Campers should wear closed-toe shoes and comfortable clothes that can get dirty. PLEASE LABEL EVERYTHING WITH YOUR CAMPER’S NAME.
What is Camp Shalom’s food policy?
All food provided by Camp Shalom (snack, cooking time, etc.) will be kosher-style, vegetarian, and nut-free. All food that campers bring from home must be vegetarian as well (fish is okay, with the exception of shellfish). Please do not send your camper with meat, shellfish, peanuts, or tree nuts in their lunches. For a list of yummy lunch ideas see the Camp Shalom Parent Packet.
Is there an alternative to me packing lunch each day?
Campers can enjoy lunch provided by the House of Bagels Cafe for an additional fee. For more information and to order, please see our Lunches web page.
How can I find out more about what my camper does at camp each day?
We will send out a weekly newsletter via email that summarizes the highlights of the week.
What if my camper has allergies or needs to take medication during camp?
Camp Shalom is proud to have a licensed Camp Medic on staff. If your child has any allergies or medical needs, please indicate this when completing your camp forms, on the Heath Information form. In addition, you can contact our camp medic who can work directly with you with regard to your child’s specific needs. A doctor’s note may be required in order to dispense medication.
We are an allergy aware camp. Every effort will be made to reduce exposure to common allergens.
Those interested in Culinary Camps should contact the Camp Office regarding any dietary restrictions.
How do I ensure that my camper is in the same group as his/her friend?
An important part of the camp experience is developing new relationships and trying new things. We encourage you to allow your camper to be placed at random instead of in a requested group. However, if you still prefer campers to be in the same group, you may provide these requests during registration, in the Additional Notes area. We will do our best to accommodate your request; however we cannot guarantee your camper’s placement in the same group as another camper.
How will campers be transported to and from field trips?
Camp Shalom transports campers on chartered buses that are routinely inspected by the California Highway Patrol. The bus drivers have completed background checks. Camp Shalom, in accordance with ACA guidelines, has also developed policies and protocol that address emergency preparedness procedures. Your child’s safety is our number one goal. Campers in kindergarten and younger, and campers in Circus Camp, will not participate in field trips.
Does Camp Shalom have a “Lost and Found”?
Unclaimed or unlabeled items left or found outside will be brought to the Lost and Found table outside the Camp Office. Any items left at the end of summer will be donated to charity on 8/21/20. Children are responsible for their own items. The counselors do their best to keep track of their group’s items but ultimately, it is up to the camper to keep track of their things. The JCC is not responsible for lost, damaged, or stolen items.
Please label all items with your child’s first and last name so items can be returned if they are lost.
Where is camp located?
Camp Shalom is located at 14855 Oka Road, Los Gatos, CA 95032. We are part of the Addison-Penzak Jewish Community Center of Silicon Valley. Please come by and visit!
Camp Office for Campers in Grades K-10
The Camp Office is located in the APJCC Program Office prior to the start of camp, and will move to the school side of the building once camp begins in June.
Camp Office for Preschool-Age Campers
The Preschool Camp Office is located in the APJCC Preschool Office, on the school side of the APJCC building. Please come by and visit!
What are the camp hours?
Camp runs all day, all summer long!
Camp Hours for Preschool Camps (Pashoshim, Katan, and Kitat Ha’ashara)
Drop Off: 9:00am
Pick Up: 12:30pm for Katan and half-day Pashoshim; 1:30pm forKitat Ha’ashara; and 6:00pm for full-day Pashoshim
Extended Care (Kif Kef) for Katan and Kitat Ha’ashara only: 7:30-9:00am and 12:30-6:00pm
Preschool Camp Office: The preschool camp office is open 9:00am-6:00pm, Monday through Friday.
Camp Hours for Grades K-10
Drop Off: Camp starts at 9:00am. You can drop off your camper anytime between 8:45-9:10am.
Pick Up: Camp ends at 4:00pm. Camper pickup is 4:00-4:15pm.
Extended Care for Grades K-8 only: 7:30-9:00am and 4:00-6:00pm
Camp Office: The camp office is open 9:00am-4:00pm, Monday through Friday.
How long is each camp session?
Preschool Camps (Pashoshim, Katan, and Kitat Ha’ashara)
Session 1: Five Weeks
Session 2: Five Weeks
Camp for Grades K-8
Camp for kids entering grades K-8 offers one-week sessions. (One exception is Musical Theater Camp, which offers a single 4-week session.)
Counselor-in-Training (C.I.T.) Program for Grades 9-10
The counselor-in-training program operates in two 4-week sessions.
Is Extended Care available?
Yes! See our Extended Care web page for details.
Camp Shalom Policies
PICK-UP AND DROP-OFF POLICIES
Preschool-age campers (Pashoshim, Katan, Kitat Ha’ashara) must be picked up and dropped off inside their classrooms. Parents of preschool campers should not wait in the pick-up/drop off line.
Campers in Grades K-10
Campers can be dropped off in person or via the carpool lane beginning at 8:45am. Campers can be picked up in person or via the carpool lane no earlier than 4:00pm (see below for early pick-up policy).
Pick-up/drop off line: If you would like to park your car and walk your grade K-10 camper to and from the front door for morning drop-off or afternoon pickup, there will be check-in table at the front door of the building. Please wait in line at the check-in table to drop off or pick up your camper. In the morning, campers must sign in at the check-in table before proceeding outside. In the afternoon, parents/caregivers must check in with the Camp Shalom staff member at the front of the line and then wait outside for your camper to exit the building.
Carpool line: Families who prefer to use the carpool option must pull into camp using the JCC entrance farthest from Lark Avenue, and pull forward to the camp entrance until a staff member tells you to stop. There will be camp staff stationed at the parking lot entrances with signs to direct you. Please remain inside your vehicle. At morning drop off: a staff member will open the door and ensure that your child is checked in. At afternoon pick up: a staff member will ask for the name of the camper(s) you are picking up. A staff member will then escort the camper(s) to your vehicle, open the door, and make sure the camper(s) seatbelts are fastened securely. For everyone’s safety, please refrain from cell phone use in the carpool lane.
Early Pick-up Policy for Grades K-10
If you need to pick up your camper early, please notify the Camp Office in writing at firstname.lastname@example.org as early as possible. Phone arrangements will not be accepted. All early pickups occur in the Camp Office. Early pickups after 3:15pm cannot be accommodated. After 3:15pm, all campers are brought to the regular carpool/pickup line at 4:00pm. This applies to campers in grades K-10 only.
- Cancellations and withdrawals must be submitted in writing to Alix Davidson, Camp Director, at email@example.com.
- All deposits are non-refundable.
- Cancellation of entire registration prior to May 22, 2020 will result in a full refund (less the non-refundable deposit). After May 22, no refunds will be granted.
- No refunds are given for vacations, sick days, or other absences from camp. Unused camp days cannot be refunded or substituted with additional camp days.
- Subject to availability, a registration transfer from one Camp Shalom program to another may be made at no additional charge up to two weeks prior to the original camp start date through a written request (email, letter or fax) to the Camp Director. Transfer requests submitted within two weeks of the original camp start date may be possible and will be subject to a $25 administrative fee.
- In its sole and absolute discretion, Camp Shalom may withdraw a camp participant from camp for any reason. If Camp Shalom withdraws a camp participant from camp, a pro-rated refund of camp registration fees will be granted for the period after the withdrawal. No credits or refunds will be issued if your child is asked to leave Camp Shalom for breaking the camper behavior contract.
- If a camp participant is voluntarily withdrawn after a camp begins by a parent or guardian, a pro-rated refund of camp registration fees will not be granted by Camp Shalom.
- If Camp Shalom cancels a camp for any reason, you will receive a credit or a full refund.
Late Registration Policy
In order to help us maintain safe camper-to-counselor ratios, camp registrations received within 2 weeks of a camp’s start date are not guaranteed. Registrations will be confirmed based on staffing and availability.